Returns & Exchange

My 30-Day Money Back Guarantee

Sophia Jewelers wishes you to be satisfied with every purchase, but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders) for a refund or exchange within 30 days from the date of shipment. Remember — try it out and show it off! Details are below.

Non-Returnable Items

We have a great refund and exchange policy. However, some things we just can't take back:

• Items that have been abused or modified
• Special orders made to customer specifications
• Products modified as per customer requests

How to Return an Order

1. Obtain the Return Authorization Number: To generate an RMA (Return Authorization) number, click on Customer Service or the Contact Us link at the top of your screen. Select “Return Authorization Form” on the left side of the help page. Fill in the appropriate information and then follow the instructions below to return your package.

1. How to Package Your Return: Package all items securely so it is one unified package ready for delivery. Include the return form, packing slip, and any other materials sent to you by Sophia Jewelers.
   
   Please Note: Do not indicate on the package that it contains jewelry, diamonds, or other luxury-related items, as this invites theft.

1. Shipment and Insurance: Use the following shipping methods depending on the value of your order. The minimum return shipping method should be FedEx Ground with insurance and a signature required. Make sure you can track your package. This will help guarantee that the package arrives at Sophia Jewelers for quick and easy refunding.

All Return Packages Should Be Mailed To:

Return Process

The Sophia Jewelers warehouse will inspect and verify the condition of the item once we receive the return. Items must be returned in the same condition they were sent to qualify for a refund. Returns take approximately 8 business days to process upon receipt of the item.

Sophia Jewelers will refund the cost of the item excluding shipping, handling, insurance charges, and a 10% restocking fee. Refunds will be made using the same mode of payment used for the original purchase. Please allow up to 7 days for your credit to appear after the product has been received and processed at the warehouse.

Required Conditions of Return

• Packages without a return authorization number (RMA#) will not be accepted for refund.
• Items must be returned in the same condition as they were sent from Sophia Jewelers within 30 days from the date of shipment. Orders received after this date will not be accepted for refund, exchange, or repair.
• Custom orders, such as those with engraving or special ring sizes, cannot be accepted for return (refund, exchange, or repair).

Credit Card Enquiries

For any information or requests concerning credit card refunds based on returns or fraud, please call the Sophia Jewelers Customer Service Department at 1-407-412-9308, Monday through Friday, 10:00 AM – 6:00 PM EST.