Your Order,
On Its Way
Free standard shipping on US orders of $99 or more. Every piece leaves our hands protected — and arrives at yours, beautifully.
United States Shipping Rates
Orders ship within 2–3 business days. Rates and delivery options for your address are calculated at checkout and shown before you pay.
How It Works
From the moment you place your order to the moment it arrives at your door.
You'll receive an immediate confirmation by email with your order details and estimated delivery window.
Your piece is inspected, polished, and packed in a jewelry box suited to the piece — ready to delight from the first moment.
Your shipment leaves our hands fully insured via UPS or USPS. You'll receive a tracking number by email the moment it ships.
Follow your package with the tracking link in your shipping confirmation email.
Fully Insured
Every Sophia Jewelers shipment is insured for its full retail value from the moment it leaves our hands until it is delivered. If anything goes wrong in transit, we make it right — immediately.
Zero-risk deliveryJewelry Box & Gift Wrapping
Every order arrives in a jewelry box suited to the piece. Add gift wrapping for $10 in your bag and we include a card, a gift bag and wrapping paper. Every exterior is discreet, and packing slips never show prices — perfect for surprises.
Gift wrapping $10International Shipping
We currently ship to Canada, the United Kingdom, Germany, Australia and Japan by USPS. Rates and delivery windows vary by destination and are calculated at checkout before payment.
| Country | Service | Estimated Delivery | Rate |
|---|---|---|---|
| Canada | USPS International | Shown at checkout | Calculated at checkout |
| United Kingdom | USPS International | Shown at checkout | Calculated at checkout |
| Germany | USPS International | Shown at checkout | Calculated at checkout |
| Australia | USPS International | Shown at checkout | Calculated at checkout |
| Japan | USPS International | Shown at checkout | Calculated at checkout |
Import duties, customs fees, and applicable taxes are the sole responsibility of the recipient and are not collected or controlled by Sophia Jewelers. These charges vary by country and are assessed upon arrival in the destination country. We recommend checking your country's import regulations before ordering.
Shipping Questions
Your carrier will leave a delivery notice with instructions for redelivery scheduling or package pickup at a nearby facility. Most carriers hold packages for up to 5 business days. You can also redirect delivery using the tracking number in your shipping confirmation email. If the package is returned to us undelivered, we'll contact you to arrange re-shipment at no additional charge.
Absolutely. Enter the recipient's address as the shipping address at checkout. All exterior packaging is completely discreet — no pricing, no advertising, nothing that gives away what's inside. If you're shipping an engagement ring or planning a surprise, note it at checkout or email us at info@sophiajewelers.com and we'll ensure every detail is handled with complete discretion.
First, check with neighbors, building management, or other household members — packages are occasionally left in unexpected locations. If the package is genuinely missing, contact us within 24 hours at info@sophiajewelers.com with your order number. Because all shipments are fully insured, we'll work with the carrier to investigate and resolve the situation, including replacement or full refund where appropriate.
You'll receive a shipping confirmation email with your tracking number as soon as your order ships. You can track your package directly on the UPS or USPS website using that number, or click the tracking link in your email. If you haven't received a shipping confirmation within 2 business days of placing your order, please email us at info@sophiajewelers.com and we'll look into it right away.
We can ship to P.O. boxes via USPS for standard ground service. However, UPS cannot deliver to P.O. boxes — if you select an expedited service, a physical street address is required. If you need to use a P.O. box, please choose a USPS-compatible service at checkout or contact us for guidance.
Questions About
Your Order?
Our team is available every day to help with shipping questions, order updates, or anything else you need. We respond within 24 hours — usually much sooner.