Your Satisfaction,
Guaranteed
We want you to love every piece you receive. If something isn't right, we're here to make it right — with a straightforward, respectful process from start to finish.
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Return Eligibility
Before initiating a return, confirm your item meets the requirements below.
- Item returned within 30 days of delivery
- Unworn and unused — no signs of wear
- All original tags attached and intact
- In original packaging (box, pouch, tissue)
- Accompanied by receipt or proof of purchase
- Item has not been resized or altered in any way
- Custom & personalized pieces — made to your specifications
- Engraved jewelry — any item with engraving added
- Resized rings — resizing after delivery voids return eligibility
- Final sale items — marked clearly at time of purchase
- Gift cards — non-refundable and non-transferable
- Items showing signs of wear, damage, or alteration
- Items returned without an RMA number (see process below)
How to Return
Four steps to initiate your return. Do not ship the item before receiving your RMA number — unreferenced returns cannot be processed.
Log in to your account, find the order, select the item you'd like to return, and submit your return request — all in a few clicks.
Within 30 daysWe'll review your request and issue a Return Merchandise Authorization (RMA) number by email. Keep this for your records.
Required before shippingPack the item securely in its original packaging. Ship via a carrier that offers tracking and insurance — customer is responsible for return postage.
Insured & trackedOnce received and inspected, your refund is processed within 10 business days to your original payment method or as store credit.
10 business daysWant a Different Size or Style?
We don't process direct exchanges — but getting the right piece is simple. Return your item following the process above, then place a new order for the size or style you'd like.
If you need a different ring size for a piece you've purchased, we may be able to resize it instead — which is faster than a full return and repurchase cycle. Contact us first and we'll advise the best path forward for your specific piece.
Store credit issued through a return never expires and applies to any future purchase at sophiajewelers.com.
Refund Timeline
What happens after your return arrives with us.
Your package arrives at our facility. We inspect the item to confirm eligibility — original condition, tags attached, no signs of wear or alteration.
You'll receive a confirmation email that your return has been approved and the refund is being processed. The 10% restocking fee is calculated and noted in this email.
Your refund (minus the restocking fee) is issued to your original payment method. Credit cards typically reflect within 3–7 additional business days depending on your bank. Store credit is available immediately.
Customers in the European Union are entitled to a 14-day cooling-off period under EU consumer law, during which you may return any eligible item for any reason. The same condition and packaging requirements apply.
Return Questions
Once your return request is approved through your account, you will receive your RMA number and the return address by email. Ship all approved returns to:
SJ.COM — Returns Dept.
2004 Arden Oaks Drive
Ocoee, FL 34761, USA
Write your RMA number clearly on the outside of the package. Returns received without a valid RMA number on file cannot be processed and will be held.
No. If your item arrived damaged, defective, or incorrect, the 10% restocking fee is waived entirely. Contact us immediately — within 24 hours of receiving your package — at info@sophiajewelers.com with your order number and clear photographs of the item and packaging. We will arrange a replacement or full refund at no cost to you.
Yes. If you received a Sophia Jewelers piece as a gift and it isn't the right fit, contact us at info@sophiajewelers.com with the item details and, if available, the order number. We'll do our best to locate the original order and process a return or exchange. Store credit will be issued to you (not the original purchaser) in this case.
We recommend USPS Priority Mail with full insurance for the item's value, or UPS. You are responsible for the cost and condition of the item in transit — so please pack it securely, insure it for its full value, and keep your tracking number until the refund has been confirmed. Sophia Jewelers is not responsible for returns lost or damaged in transit.
Yes — and we're happy to accommodate this. Store credit is issued without the 10% restocking fee deduction, making it the best-value option if you plan to purchase again. Store credit never expires and can be applied to any purchase at sophiajewelers.com. Simply let us know your preference when you initiate the return.
Ready to Start a Return?
Log in to your account, select the order, and submit your return request in a few clicks. Questions? We're here.